WELLINGTON Point, Cleveland and Ormiston residents have been without Telstra broadband cable and ADSL services for more than 27 hours.
WHAT has your experience been with Telstra since the cable was severed?
A worker repairing an underground Telstra cable at East Brisbane severed the line on Monday at 9am, plunging eastern suburbs and the Redlands into cable and internet darkness.
3G, broadband and Foxtel services in Cleveland, Ormiston, Capalaba, Thorneside, Wellington Point and as far south as Victoria Point, were affected.0
Phone calls from the Redland City Bulletin to Telstra in Queensland went unanswered on Monday.
According to the Telstra website, broadband cable services will not be restored to Redlands until 6pm on Tuesday.
The website says suburbs affected include Capalaba, Thorneside, Cleveland, Wellington Point, Ormiston, Alexandra Hills, Thornlands, Victoria Point and as far south as Redland Bay.
Telstra senior external communications adviser Doug MacDougall said the main areas affected were Birkdale, Camp Hill, Capalaba, Cannon Hill, Carina, Carindale, Greenslopes, Lytton, Manly, Murarrie, Norman Park and Wynnum.
"The progressive restoration is due to the severity and complexity of the damage," Mr MacDougall said. "For the same reason, we’re unable to give exact restoration times but assure our customers that we are doing everything we can to restore services as quickly as possible.
"This outage is unrelated to Foxtel or NBN Co – it is due to damage caused by a third-party operator who severed a fibre optic cable."
A Telstra technician, based in the Philippines, told Redland City Bulletin on Monday mobile, ADSL, fixed line and Foxtel services were all affected.
She said services were expected to be restored by 10am on Tuesday after the cable was severed while being repaired just before 9am on Monday.
She said the cable at East Brisbane was “rotten” and may have been affected after Friday’s rain.
Telstra in Queensland said a technician was at the corner of Wellington and Linton streets, East Brisbane, repairing the damaged cable.
Telstra's website had a more conservative estimate of when services would be restored and said water had to be pumped out of a manhole.
Cleveland was also affected during Monday, but according to Telstra's website, services were expect to be restored on Monday night.
Angry residents have taken to Redland City Bulletin's Facebook page after Telstra issued a Mass Disruption Notice, which means work is completed by priority so hospitals and businesses are fixed first.
The company was short staffed after sending engineers to Sydney last week to help fix storm damage.
Advise from some residents was to contact Telstra and ask for credit or call the telecommunications ombudsmen.
