REDLAND residents now have greater face-to-face access to council with the opening of its latest customer service centre in Victoria Point.
Redland City mayor Karen Williams said the opening was in response to feedback from residents in the south of the Redlands who identified a need for easier access to customer service staff.
“We’ve heard from the community in the southern suburbs of Redland City and understand their challenges regarding travel into Cleveland to visit council’s main customer service centre branch,” Cr Williams said.
“I am delighted that we have been able to address these challenges by opening the new Victoria Point Customer Service Centre, delivering easier access to council in an area of the city serviced by one of our libraries, public transport and shopping centres.
“By integrating the new centre into the existing Victoria Point Library building rather than leasing a separate shop front of the same size in the area, council has also achieved significant cost savings to the community, through smart business and cross-collaboration within the organisation.
“Council does have a well-established phone contact centre, which offers residents most of the services offered at the counter but I recognise that some people may prefer to speak in person with council’s customer service officers when making an inquiry, particularly if that inquiry is complex.”
The centre is the second remote customer service branch after Capalaba. Branches offer all services, with the exception of building and development services, which are available only at the main Cleveland branch because of the need to access specialist planning officers located at the Cleveland administration building.
The new centre is inside the Victoria Point Library building, entry via High Street off Lakeside Drive. Opening hours are 9am to 5pm, Monday to Friday (excluding public holidays).
Services include:
# rate payments;
# dog and cat registrations and renewals;
# report an issue;
# pensioner assistance with concession information and entitlements;
# food business and public health enquiries, and lodgement of applications;
# commissioners for Declarations to witness documents, available daily 9-10am;
# All development inquiries are to be made at the Cleveland Customer Service Centre where specialist officers are located.
