Client Success Manager

• Team lead role in a scaling & inclusive company that supports career growth
• Work with an award-winning global HR software business with a great culture
• Brand new office in Haymarket Sydney

The business.

BrightHR is an award-winning global HR software and advisory service. The Bright team has rapidly grown from 4 to 40 since January 2020 with plenty of career opportunities available to those who strive to live our values.

The opportunity.

The Client Success Manager plays a critical role in the success of BrightHR through engaging and motiving a team of specialists that provide coaching and software training to our clients. Our commitment is to ensure every new client is registered and onboarded with the software within two weeks of signing up to our advisory service.

You will have the opportunity to lead a team of high performers, to deliver improved results and to implement best practices which is essential in the continued rapid expansion of BrightHR and subsequent growth strategy in 2022.

Key accountabilities.

• Lead a team of high performers to deliver business objectives
• Ensure all new clients are onboarded within two weeks of joining the service
• Coach the team to provide a 5-star service
• Train and develop staff in other departments to become Bright experts

The right person will have.

• Effective communicator being able to motivate the team to achieve their targets
• Passionate coach who is on their feet willing to support and enable success
• Thrives in a dynamic environment with regular product and service updates
• Attention to detail is key to ensure business objectives are met
• Experience with Salesforce and Calendly is highly advantageous
• Experience managing a high-volume service line (200+ onboards per week)

What you get in return.

• State of the art modern office space
• Growth and development opportunities as the business rapidly expands
• An additional 5 annual leave days after 2 years of service, plus one extra day for every anniversary year above 5 years (10 extra days in total max)
• Access to an Employee Assistance Program
• A fun, supportive and collaborative team
• An active social committee who organise company-wide events and celebrations
• Many additional benefits after 2 years of service including paid parental leave, further education allowance, volunteer leave & financial support to name a few

Why join us?

We’re committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQI+, people of Aboriginal and Torres Strait islander origin, and people with disabilities.

The opportunities are endless, with personal and professional growth being one of our top priorities. In addition, we offer our employees remarkable benefits. If you are looking for a role that can match your ambitions, we want to hear from you.

Apply now, to have a bright future with BrightHR!