A REDLAND Bay man says Westpac customers have been given the mushroom treatment since the company closed their Victoria Point branch temporarily last year.
Barry Seller, 88, said the closure had forced him to travel into Cleveland to make a transaction, as he refused to use online banking and ATMs.
He said Victoria Point customers had been treated with disdain and called on the bank to apologise.
"We go to Cleveland," he said. "That is the closest (branch) to Victoria Point.
"Online banking is not any good if I want to get cash out. They try to push the online banking, but I won't use it or an ATM.
"We have been treated like the mushroom club. They should apologise, not only to me, but to all their clients.
"It would be nice if they could acknowledge how they have treated us."
A Westpac spokeswoman said the business had temporarily closed a small number of branches where they had seen less foot traffic.
But Mr Seller said the Victoria Point branch had been so busy that he had to make an appointment to get help with banking matters.
"It's not as if it was a zombie zone," he said.
"We have now been denied service at Victoria Point for some nine months.
"One would suspect the longer they stay closed, the likelihood of reopening is not on their agenda.
"It is absolutely disgraceful the way they are treating us."
A Westpac spokeswoman said the company was monitoring demand, but did not respond to questions about why the Victoria Point store remained closed or when it could reopen.
She said customers who required an over-the-counter transaction could use an ATM or the company's Bank@Post service through Australia Post.
"Over 80 per cent of transactions can be undertaken through this service," she said.
"Supporting our customers during this time is our top priority and customers can still bank with us at nearby Cleveland, Capalaba, Wynnum or Carindale, through our ATMs, or online via our website and mobile banking app."
Mr Seller said he was disappointed that he had not been updated about whether the store would reopen.
"It is the dishonesty of them," he said. "They are sitting having meetings somewhere but aren't telling us anything."
Westpac said 90 per cent of stores across the country remained open.
Employees at branches that had closed were helping out in areas where there was a growing demand for assistance.
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