Give your staff the edge with EDB Training

In this day and age customer service, the way you manage yourself and how you communicate with people can set you apart. 

Everyone has a story about bad customer service. How many times have you gone back to the business since? 

If your answer is none, it goes to show how important it is for businesses to get this right from the very start. 

Businesses looking to give their staff an edge, and even individuals looking to improve their training and delivery, can access a range of industry-specific and tailored short courses with EDB Training.

Half or full day courses cover everything from email etiquette and phone manner to improving workplace morale. 

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“When it comes to training businesses don’t always think about going back to the basics,” EDB Training director and instructor Brad Barber said. 

“It can make all the difference upskilling existing staff and getting new staff off on the right foot.”

The courses cater for all levels of business from managers to assistants. 

Time Management Skills – Perfect for managers, leading hands, supervisors and administration staff to manage their workload effectively.

Coaching Skills – Perfect for managers and leaders, learn techniques to develop your people to be the best they can.

Professional Development Planning – Everyone needs a clear direction in their career, this is designed to provide the know how to make that happen.

Safe Manual Handling – We only have one spine, this course is vital to prevent back injury to everyone no matter what their role.

Selling Skills – If you are selling to a customer, this course is great to develop the correct style to increase your sales and build strong relationships with your clients.

Customer Service – We all know how important this is to customers, providing excellent customer service is a must for any business.

Effective Communication – Poor communication can ruin a good business, effective communication increase productivity, staff morale and creates a great culture.

Effective Meeting Skills – WHS Committees, toolbox meetings, administration meetings all need to be effective to give them every chance for success.

Forklift Refresher Training – All forklift operators need to break bad habits to avoid accidents and injury. Refresher training once a year is highly recommended.